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Privacy error on webmail Fix

When trying to open webmail on cPanel accounts for the first time, you may encounter a Privacy error.

In most cases this is scary for the user, specially with all the warnings that chrome, or Firefox or other browsers display. In this tutorial, we will explain why you may encounter such privacy errors, and why it is ok to proceed.

First of all the error is a warning that the security certificate that you are using is not for your domain, but rather for another domain which normally is for your server. The browser warns about this because the security certificate is different than your domain.

If you have purchased a security certificate for your domain, then this error will not appear, but if you have not, then webmail will use the security certificate of your server where your domain is hosted.

To correct this, all you need to do is tell your browser that it is ok, and to proceed. Next time round, this privacy error will not appear anymore.

below are the fixes for 2 browsers, Google Chrom browser, and Firefox browser, each of which has a different procedure.

 

Chrome Privacy Error

Type in yourdomain.com/webmail  [Enter]

If you get the below screen, click on ADVANCED

Another warning will appear, just click on: Proceed to yourdomain.com (unsafe)

Now the webmail will open normally, just type your email and password, and click login

FireFox Privacy Error

If you are a FirFox user, just type in yourdomain.com/webmail [ENter]

and if you see the privacy error below, click on ADVANCED

 

FireFox Privacy Error

If you are a FirFox user, just type in yourdomain.com/webmail [ENter]

and if you see the privacy error below, click on ADVANCED

A popup displaying your domain will appear, Click on : CONFIRM EXCEPTION

what you are doing here is informing Firefox that it is ok to use your domain with this certificate

Now webmail login page will appear, and you can login safely to your webmail